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Inspire Medical Privacy Policy
Effective August 1, 2024.
Revised 8/28/2024
Introduction
This Privacy Policy ("Privacy Policy") describes the data protection practices of Inspire Medical, LLC and its affiliates, including Body Back By Jenn, LLC, Mind Body Horse, LLC, Empower Pharmacy, Anazao Health, and Dollhouse Aesthetics, LLC. including when you visit Inspire Medical website that links to this Privacy Policy. This Privacy Policy is incorporated into our Terms of Use.
Inspire Medical, Llc values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with Inspire Medical, Llc of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. If you do not agree to this privacy policy, please do not use the services.
We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. If at any point in time Inspire Medical, Llc decides to make use of any personally identifiable information on file, in a manner vastly different from that which was
stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
The Information We Collect and the Sources of Such Information
The Information We Collect and the Sources of Such Information
This Privacy Policy ("Privacy Policy") describes the data protection practices of Inspire Medical,LLC and its affiliates, including Body Back By Jenn, LLC, Mind Body Horse, LLC, Empower Pharmacy, Anazao Health, and Dollhouse Aesthetics, LLC. including when you visit Inspire Medical website that links to this Privacy Policy. This Privacy Policy is incorporated into our Terms of Use.
Inspire Medical, Llc values its users' privacy. This Privacy Policy ("Policy") will help you
understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with Inspire Medical, Llc of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards. If you do not agree to this privacy policy, please do not use the services.
We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. If at any point in time Inspire Medical, Llc decides to make use of any personally identifiable information on file, in a manner vastly different from that which was
stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
The Information We Collect and the Sources of Such Information
Please note that this Policy does not govern the collection and use of information by companies that Inspire Medical, Llc does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected. Specifically, this Policy will inform you of the following 1. What personally identifiable information is collected from you through our website; 2. Why we collect personally identifiable information and the legal basis for such collection; 3. How we use the collected information and with whom it may be shared; 4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information.
Information We Collect It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
● Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
● Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. In addition, Inspire Medical, Llc may have the occasion to collect non-personal anonymous demographic information, such as age, gender, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.
● Account and product choice
● Processing your orders and requests for treatment. Submitting your information such as your address, email, and name and medication to a compounding pharmacy so that you can obtain medication delivered.
● Questions, communications, or feedback you submit via chat or email.
● Your participation in surveys
● Requests for customer support and technical assistance, including through online chat or email.
● Uploads or posts to the Services
Inspire Medical, Llc may also deem it necessary, from time to time, to follow websites that our
users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for in this Policy Information We Collect that is Personally Volunteered and Personal Identifying
The specific types of information we collect will depend upon what you use. Please note, that
after submitting the survey, you will be provided with HIPPA compliant forms through Boulevard (electronic medical record), that you can submit personal health information in so that we can best serve you. The types of data we collect directly from you includes:
● Identifiers (name, address, telephone number, date of birth, and email address)
● Billing information, such as shipping address, credit or debit card number, verification number, and expiration date, collected by our payment processors on our behalf
● Commercial information, such as information about purchases or other transactions with
us, including information about your healthcare provider, or personal pharmacy.
● Demographic information such as your gender, age
● General geolocation information, such as city, state, or zip code.
● Sensitive Personal Information
○ Health information: not limited to: goals, symptoms, medical and surgical history, allergies, prescriptions, lifestyle, sleep habits, mental health, drug use, alcohol use.
○ Medical photos you upload.
○ Log-in credentials, if you create an account
○ Sensitive demographic data: race and ethnicity
● Any other information you choose to provide through the services.
We collect information about your use of the Services and the devices you use to access the Services, we and our service providers, which are third party companies, may use a variety of technologies, including cookies, SDKs, and similar tools, to assist in collecting this information.
When you use our Website, it automatically collects information such as your IP address, browser types, operating system, software/hardware attributes, platform type, the number of clicks, domain names, the terms you use in searches on our sites, the date and time, the state or country from which you accessed the Services and other similar information.
Location Information.
When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) This information allows us to enable access to content that varies based on a user's general location. Our Use of Cookies and Similar Online Tools. To collect the information discussed in this Section, we and our service providers use web server logs, cookies, and other similar tracking technologies to offer you a more tailored experience. As we add technologies, we may also gather information through other methods. Note, that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. However, note that blocking, disabling, or managing any or all cookies, you may lose certain features or offerings of the Services.
Information From Social Media Platforms
If individuals “like” or “follow” us on Facebook, Instagram or other social media platforms, we may collect some information such as your name, email address, and any comments or content you post. We also collect any promotional information. If you access the Services through a third-party connection (like social media or third-party authentication tool), you may allow us to have access to and store certain information from such third parties, note that this also depends on your settings on these services.
Additionally, if you connect to additional third-party tools or Apps, like health or fitness monitoring platforms, calendar, contacts, or photos, then other third parties may allow us to have access to and store additional information as it relates to their services. You may always block or not initiate these connections.
Information We Collect Through Automation
Why We Collect Information and For How Long
We are collecting your data for several reasons:
● To safely carry out, improve, and manage the services provided to you by physicians and
other health team members;
● To better understand your needs and provide you with the services you have requested;
● To fulfill our legitimate interest in improving our services and products;
● Verify and processing your payments, fulfilling your orders.
● To send you promotional emails containing information we think you may like or relevant advertisements and personalized content when we have your consent to do so;
● To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
● To customize our website according to your online behavior and personal preferences;
● Comply with laws and regulations that apply to us and establish our legal rights where needed for our interest of ours and others.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
We use third-party web analytics services to collect and analyze usage information through tools to better tailor services and features; and provide certain features to you. To prevent this, you may install the Google Analytics Opt-out Browser.
If you receive email from us, this data allows us to evaluate the effectiveness of our communications and marketing.
The Services may integrate third-party advertising technologies. The ads may be based on factors such as the content of the page you are visiting, information you enter and other information we collect from you. These ads may be based on your activity on the site.
For additional ways to opt out of online advertising activities, know your rights, and use the opt out services on your device. You may also choose not to use our services.
Please note that when using our services, you may have advertisements on your phone. We may use third-party service providers to deliver advertisements on mobile applications. Each operating system provides instructions on how to prevent the delivery of in-application advertisements.
Do Not Track is a privacy preference that users can set in certain web browsers.
Use of Information Collected Inspire Medical, Llc does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.
Inspire Medical, Llc may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from and its subsidiaries.
Inspire Medical, Llc and its subsidiaries may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered.
Inspire Medical, Llc uses various third-party social media features including but not limited to Inspire Medical On Facebook And Instagram and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Inspire Medical, Llc's control.
Online Analytics and Advertising
Inspire Medical, Llc may not use or disclose the information provided by you except under the following circumstances:
● as necessary to provide services or products you have ordered, for example, we must disclose your diagnosis, allergies, and personal identifying information to the compounding pharmacies so that medication can be shipped to your personal address.
● in other ways described in this Policy or to which you have otherwise consented, for example to use Diet and Fitness Coaching or Life Coaching services;
● Health Care Providers and Services. We disclose all volunteered information on the HIPPA compliant Boulevard electronic medical record so that we can schedule and fulfill appointments, and provide the best health services specific to you.
● Service providers to help with billing, service, sales, marketing, advertising, analytics, and customer service. Note that no Personal identification information would be shared for these services.
● in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
● to outside auditors who have agreed to keep the information confidential;
● as necessary to enforce the Terms of Service on our website;
● if you direct us to when we have your consent;
● as necessary to maintain, safeguard and preserve all the rights and property of Inspire Medical, Llc.;
● Protection of Inspire Medical and other affiliates, if using services, you agree that we may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention or disclosure is necessary. As required by law, or in response to a subpoena or search warrant.
Disclosure of Information
Our website does contain links to affiliate and other websites. Inspire Medical, Llc does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.
Links to Other Websites
Inspire Medical, Llc greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Inspire Medical, Llc products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Non-Marketing Purposes
You have legal rights with respect to your information and you may make requests of the following:
● Information about the information we collect.
● Access to the information that we collect about you.
● To correct certain information we have about you.
● To delete the information we have about you.
You may make a request by emailing us at support@myinspiremedical.com
Inspire Medical will not discriminate against anyone who makes a rights request. But will act in accordance with our legal obligations, rights, and current state laws.
Your Rights and Choices
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to support@myinspiremedical.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Inspire Medical, Llc will continue to adhere to this Policy with respect to any personal information previously collected.
This may include information that is considered "sensitive data" or "sensitive personal information" under applicable laws, such as health information and information about sex life and sexual orientation. You have a right to limit our use of sensitive data for purposes other than to provide the services or goods you request or as otherwise permitted by law, including our and our partner's processing of sensitive data.
Unsubscribe or Opt-Out
Inspire Medical, Llc uses technical and organizational security measures to protect your information against accidental or unlawful use. However, no method of information transmission over the Internet or electronic or physical storage is absolutely secure. Therefore, you acknowledge and accept that we cannot guarantee the security of your information transmitted through our services.
Inspire Medical, Llc takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
How We Protect Your Information
Inspire Medical, Llc's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Children under the age of 13
Notice to European Union Users
Inspire Medical, Llc's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.
We reserve the right to change this Privacy Policy to reflect changes in the law, our data collection and use practices. We will make the revised Privacy Policy accessible through the Services. The date this Privacy Policy was last revised is identified at the top of the document.
You are responsible for periodically reviewing any updates. Your continued use of our Website assumes your acknowledgment of these changes to this Privacy Policy.
Revisions to Our Privacy Policy
By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following proper notification or the posting of any updates or changes to our terms and conditions, shall mean that you agree and accept such changes.
Acceptance of Terms
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us at the following email, telephone number or mailing address:
Email: support@myinspiremedical.com
Mailing Address: Inspire Medical, Llc 242 Linden St. 1st Floor Fort Collins, Colorado 80524
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